Performax360 User Guide

Performax360 User Guide

Voice of Customer (VOC) #

Voice of Customer Surveys provide Customer feedback on issues such as product quality, customer touchpoints, product and service value proposition, product features and functionality, customer expectations, customer experience management, quality of customer service, and customer pain-points. The results of this type of feedback process provide a deeper and more accurate understanding of how various customer segments perceive the organization along different dimensions.

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“Performax360 is recognised within the Top 100 Big-Data Solution Providers for 2017” – CIO Review
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